Privacy Policy for 1win Kenya

Table of Contents

Last Updated: 03.01.2026

1. Introduction

Welcome to 1win Kenya (../). Throughout this document, we refer to ourselves as \"we,\" \"us,\" or \"our.\" We take the security of your private information very seriously. This policy outlines our practices regarding the collection, storage, and sharing of your data while you use our casino and sports betting services. Every step we take is designed to comply with the regulations set forth by the Kenyan Data Protection Act, 2019 (DPA).../), hereafter referred to as "we," "us," or "our." We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our sports betting and casino game services ("Services"). This policy is drafted in compliance with the Kenyan Data Protection Act, 2019 (DPA) and other applicable regulations.

2. Information We Collect

To ensure our services run smoothly, improve the user experience, and stay compliant with the law, we collect a few different types of information:

Basic Identity Details: This includes your legal name, date of birth, gender, and official identification such as a passport or national ID, along with your phone number and email address.Personal Identification Data: Your full name, date of birth, gender, national ID or passport number, and contact details such as email address and phone number.
Financial Information: We collect data necessary for payments, including mobile money accounts and credit/debit card details. Please note that sensitive payment data is handled securely by our specialized partners, and we keep a record of your platform transactions.Financial Data: Information related to your payment methods, such as mobile money details, credit/debit card numbers (processed securely by our payment partners), and your transaction history on our platform.
Technical and Activity Logs: We track certain technical details like your IP address, the type of browser and device you use, your login history, and how you interact with our site, including the specific games you play and the bets you place.Technical & Usage Data: Your IP address, browser type and version, device information, login data, and details of your activity on our website, including bets placed and games played.
Identity Verification (KYC): To prevent fraud and meet anti-money laundering (AML) laws, we may ask for documents that prove who you are, such as scans of your ID.Verification Data (KYC): Information required to verify your identity and comply with anti-money laundering (AML) regulations. This may include copies of your identification documents.
Communication History: We keep records of any interactions you have with our support team, whether that happens via phone, live chat, or email.Communications Data: Records of your correspondence with our customer support team via email, chat, or phone.

3. How We Use Your Data

We process your information based on legal grounds for the following specific reasons:

Service Delivery: To set up and maintain your account, process your wagers, and manage your deposits and withdrawals. (Legal basis: Contractual necessity)To Provide Services: To register and manage your account, process bets, and handle financial transactions. (Basis: Performance of a contract)
Legal Compliance: To verify your identity and age, prevent fraudulent activity, and ensure we are following anti-money laundering and responsible gaming laws. (Legal basis: Statutory obligation)To Comply with Legal Obligations: To perform age and identity verification, conduct fraud prevention checks, and adhere to responsible gaming and anti-money laundering regulations. (Basis: Legal obligation)
User Assistance: To answer your questions and help resolve any technical or account-related problems. (Legal basis: Contractual necessity)For Customer Support: To respond to your inquiries and resolve any issues you may have. (Basis: Performance of a contract)
Platform Optimization: To study how our site is used so we can make it faster, easier to navigate, and more personalized for you. (Legal basis: Legitimate business interest)To Improve Our Platform: To analyze usage data for service improvement, website optimization, and to personalize your user experience. (Basis: Legitimate interest)
Marketing and Promotions: To keep you updated on new bonuses and special offers. We only do this if you've given us your permission, and you can unsubscribe at any time. (Legal basis: User consent)For Marketing: To send you information about promotions, bonuses, and special offers. We will only do this with your explicit consent, and you can opt-out at any time. (Basis: Consent)

4. Data Sharing and Third Parties

Your data is never sold to third parties. However, we may share it with trusted partners in these specific cases:

Payment Processors: To ensure your funds are deposited and withdrawn securely.Payment Service Providers: To securely process your deposits and withdrawals.
Verification Services: To help us confirm your identity and meet our KYC legal requirements.Identity Verification Services: To comply with our Know Your Customer (KYC) and legal obligations.
Government and Legal Bodies: When required by law to respond to requests from law enforcement or regulatory agencies.Regulatory Authorities: To comply with legal requests from government bodies, law enforcement, or regulatory agencies as required by law.
Analytics Partners: To help us understand user behavior and improve our platform. These partners are legally bound to keep your data private.Analytics Providers: To help us understand and improve our Services. These parties are contractually obligated to protect your data.

Should your data be transferred outside of Kenya, we will implement all necessary safeguards to ensure it remains protected as required by the DPA 2019.

5. Data Security and Storage

We use high-level technical and organizational security, including SSL encryption, secure server hosting, and strict internal access protocols, to prevent unauthorized access or data leaks. We only keep your information for as long as it's needed for the purposes mentioned here or as required by law.

6. Your Rights as a Data Subject

As a resident of Kenya, the Data Protection Act of 2019 grants you several rights over your information:

Right to Access: You may request a copy of all the personal data we have on file for you.The Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: If any of your information is wrong or incomplete, you can ask us to fix it.The Right to Rectification: You can request the correction of inaccurate or incomplete data.
Right to Deletion: You can ask us to erase your personal data, provided we aren't legally required to keep it for regulatory reasons.The Right to Erasure: You can request the deletion of your personal data, subject to our legal and regulatory retention requirements.
Right to Limit Processing: You can request that we restrict how we use your information in certain situations.The Right to Restrict Processing: You can request that we limit the way we use your data.
Right to Object: You have the right to stop us from using your data for specific things, such as marketing emails.The Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
Right to Data Portability: You can ask for your data to be provided in a standard, machine-readable format.The Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.

To use any of these rights, simply reach out to our support team. If you feel we haven't handled your data correctly, you also have the right to file a formal complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

7. Use of Cookies

To make your experience smoother and analyze our site's performance, we use cookies—small files stored on your device. These include essential cookies for the site to work, as well as functional and analytical ones. You can find more details in our dedicated Cookie Policy.

8. Changes to This Privacy Policy

We may update this policy occasionally to stay current with new laws or changes in how we operate. If we make any major changes, we'll let you know by posting the update here and refreshing the \"Last Updated\" date.